This policy explains what happens to campaign spend and account balance when a campaign is paused or cancelled.
Non-refundable balance top-ups
Balance top-ups are non-refundable, except where applicable law requires otherwise.
Campaign cancellation
A client may cancel or pause a campaign. New spend stops after the cancellation or pause is processed.
Remaining account balance
After campaign cancellation, the unspent balance remains in the client's account and can be used for future campaigns at any time.
Advertising already delivered
Amounts spent on impressions or other advertising already delivered through the auction are not refundable.
Returns and shipping
ADROLL provides a digital service and does not ship physical products, so physical product return and delivery rules do not apply.
Questions are handled by email.Write to [email protected] for billing or cancellation support.Contact Partner Care